Xcel Energy, a utility holding company based in Minneapolis, Minnesota, has received several reports of scammers operating within New Mexico andTexas.
According to Xcel’s media relations, customers have received calls that appear to be coming from Xcel Energy customer agents.
These fake representatives then threaten disconnecting their services if a “past due“ balance is not paid over the phone.
Xcel said in the scammers’ latest attempt, calls appear to have been made from an automated system with call-back numbers that lead to a recorded message.
Xcelsaid they arereminding customers that they will receive printed disconnect notices in the mail if their accounts are past due, and that the company has multiple ways to make payments.
If customers receive calls demanding payment over the phone, and they have not received a disconnect notice, Xcel said they should hang up and call Xcel Energy at 1-800-895-4999 to check their accountstatus and make payments properly.
Business customers can check the status of their accounts by calling 1-800-481-4700. These are the only numbers customers should use to contact Xcel Energy for billing and payment inquiries.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.