Home News Local News Xcel Energy warns about return of phone scams

Xcel Energy warns about return of phone scams


Copyright © 2021 Roswell Daily Record

Xcel Energya utility holding company based in Minneapolis, Minnesota, has received several reports of scammers operating within New Mexico and Texas.
According to Xcel’s media relations, customers have received calls that appear to be coming from Xcel Energy customer agents. 
These fake representatives then threatedisconnecting their services if a past due balance is not paid over the phone.  
Xcel said in the scammers’ latest attempt, calls appear to have been made from an automated system with call-back numbers that lead to a recorded message. 
Xcel said they are reminding customers that they will receive printed disconnect notices in the mail if their accounts are past due, and that the company has multiple ways to make payments. 
If customers receive calls demanding payment over the phone, and they have not received a disconnect notice, Xcel said they should hang up and call Xcel Energy at 1-800-895-4999 to check their account status and make payments properly 
Business customers can check the status of their accounts by calling 1-800-481-4700. These are the only numbers customers should use to contact Xcel Energy for billing and payment inquiries. 
More information on avoiding scams can be found at www.xcelenergy.com/scams. 

Previous articleBlood drive kicks off today
Next articlePersonal info, credit cards stolen from car