Home News Local News Computer pop-up has life-changing impact for Roswell businesswoman

Computer pop-up has life-changing impact for Roswell businesswoman

Cindy Lewis, owner of Comfort Keepers in Roswell, with her husband, Rick Spragins, who is the vice president of the company. Along with Roswell, the franchise business provides services in Artesia and Carlsbad. (Timothy P. Howsare Photo)

Copyright © 2021 Roswell Daily Record

Most of the time when you’re surfing the internet and you get a pop-up ad, it’s simply an annoyance that slows you down as you’re trying to find the website you really want to visit. But when Roswell native Cindy Lewis got a pop-up in 2001, it changed her life.

Lewis moved back to Roswell from San Francisco in 1999 after her grandfather passed away.

Her grandmother had died in 1994, and after her death Lewis’ grandfather’s health steadily declined. However, Lewis said at that time there wasn’t a service of any kind in Roswell that could help out with her grandfather’s disconsolate situation.

“I was traveling back and forth from San Francisco to take care of him because I couldn’t find care for him in Roswell,” she said.

Lewis had worked for a bookkeeping service in San Francisco, but was looking for a new career after moving back to Roswell.

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The page that popped up on her computer screen was from Comfort Keepers, a nationwide service whose mission is to provide in-home caregiving services to aging seniors who wish to maintain their independence.

“I read about it and it said everything I had in mind that I wanted to do,” she said. “This is what Roswell needed to help people.”

Lewis said she was convinced that if a service like that had existed in Roswell, her grandfather would have lived longer.

“He needed some companionship and good nutrition,” she said. “I called them that day and they sent me a packet from Dayton, Ohio,” Lewis said. “I flew out to Dayton (the location of the company’s headquarters) in September 2001 and met with the franchisor. The meeting went very well. I came back to Roswell and set up my office in the dining room of my house.”

Two weeks later, Lewis flew back to Dayton for owner training.

Within two years, the Roswell Comfort Keepers became the No. 1 office in the world out of 650 offices, Lewis said. The ranking was based on hours and revenue, proving the necessity of a service like Comfort Keepers in Roswell.

In the 16 ½ years Lewis has owned her franchise business, it has always been one of the corporation’s top performers.

One year it was ranked as International Franchise of Year by the International Franchise Association, meaning it beat out all other franchise businesses on the planet, whether it be another Comfort Keepers or a pizza restaurant.

Based in Roswell, Lewis’ business also has locations in Artesia and Carlsbad and employs around 250 full-time and part-time employees.

The Roswell main office is located in the former Colony House furniture store on South Main Street, which Lewis and her husband Rick Spragins bought seven years ago.

As vice president, Spragins works side by side with his wife in the operation of the business.

“We always take pride in ourselves in being the employer of choice and providing the very best care we can,” Lewis said.

There are now a few other businesses in town that provide similar services, Lewis said.

Spragins is active in the Roswell community, having served as a former president of the Roswell Chamber of Commerce and chair of the Rotary Desert Sun Golf Classic.

Spragins said the business never takes a day off.

“We are a 24/7, 365-days-a-year business,” he said.

Lewis attributes part of her success to being from a “Roswell family.”

“There were a lot of folks still alive who knew my father,” she said. “My dad’s mother, Fran Gentry, owned Fran’s Fashions on East Third Street. She owned that store for 35 years.”

Her parents owned a chain of grocery stores in New Mexico and Texas. They also owned a vending business.

The family moved from Roswell to Tucumcari when Lewis was in third grade. She graduated from Tucumcari High School.

Lewis said she has four children, three who live in Dallas and one is a junior at University of New Mexico.

“The kids grew up with the business,” she said.

Lewis said Comfort Keepers provides services such as companionship care, cleaning, cooking a few meals a day and driving to hair appointments, all the way through bed-bound care and end-of-life care working with hospice.

She said owning and operating a business may be in her blood.

“My father was a big influence on me,” Lewis said. “My brother and mother also influenced me,” she said. “I grew up in a family of self-employed people and I guess that’s just my destiny.”

Community News reporter Timothy P. Howsare can be reached at 575-622-7710, ext. 311, or vistas@rdrnews.com.

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