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Roswell police warn of computer scams

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The Roswell Police Department is alerting local residents to a scam involving calls from people claiming to be with the computer software company Windows.

According to a news release, the police have received several calls recently about the scam, which is initiated when the caller contacts a person to say that the Windows user license has expired and must be renewed.

The caller asks the citizen to take certain actions on his or her computer, or asks the citizen to provide information from the computer to the caller. If the citizen follows the caller’s instructions, the process gives the caller remote access to the computer.

Once access is gained, the caller may be able to pull information from the computer that could then be used to access other information about the computer’s owner. The caller also could possibly “lock up” the computer so the owner cannot use it. In those cases, the caller then will tell the computer owner he or she will have to pay a certain amount in order to release the computer or “fix” it.

A similar scam has been seen in the past when a caller representing himself as a computer technical-support person claims to need access to a computer for maintenance or to “fix” some technical problem.

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Police advise residents to make sure that they are the ones initiating the call to the proper product representatives or service providers if they are seeking help with computer difficulties.

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