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Fear of litigation can impact business

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Ralph Rivera’s victimhood letter to the editor portrayed the almost tribal animosity and disdain which can exist between liberals and conservatives. He also mentioned an incident at a Starbucks leading to a policy change which states anyone can sit in its cafes or use its restrooms, even if they do not buy anything!

So I could walk into a Starbucks and purchase a Chicken & Double-Smoked Bacon sandwich to be washed down by a 30-ounce very berry hibiscus drink, enter their dining area $15 later only to be faced by nonpaying “customers” sucking up bandwidth on their favorite device.

I do hope that Starbucks management would have the gumption to unseat nonpaying “customers” playing Pokemon for paying customers.

Fear of litigation can have a paralyzing effect on businesses with respect to how they choose to execute fair customer service.

Steven Young
Roswell

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