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City experiencing telephonic issues

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City of Roswell Public Information Officer Todd Wildermuth said in an emailed statement Monday that the city is experiencing issues with some of its phone systems. Specific departments that are having problems are the Roswell Public Library and the Roswell Museum and Art Center, and the trouble also extends to non-emergency phone numbers for the Roswell Fire Department. Wildermuth said whether the call is received or not varies.

Public Affairs Director Juanita Jennings said the city has budgeted funds for the 2019 fiscal year to upgrade the phone software. Jeff Bechtel, Information Technology manager, said the IT department is in the process of a beginning a city-wide upgrade from a 10- to 20-year-old system the city is currently using. Bechtel said the projected start date for the upgrade is Aug. 13.

Bechtel also said issues with the library should have been resolved as of Monday evening. In the museum, Jennings said the phones are unexpectedly failing but she wants the community to know that those offices are open as normal.

According to Wildermuth’s statement, citizens are asked to call Roswell City Hall at 624-6700 if they are having difficulty reaching a city facility. Wildermuth said citizens can also send a message to the department, through Facebook’s Messenger application, after finding the department’s Facebook page.

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