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Email set up for escrow customers

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The entrance to the office of Roswell Escrow Services, Inc. sits empty at 204 W. Second St. The Financial Institution’s Division of the New Mexico Department of Regulations and Licensing created a new email that Roswell Escrow customers with questions about making their payments can use. The email is: fid.questions@state.nm.us. The hotline number is 505-660-4687. (Daily Record File Photo)

Weeks after operations at Roswell Escrow Services, Inc. temporarily ceased due to an ongoing state investigation, an email address has been created by the state’s Financial Institutions Division for customers who want to inquire about making their payments.

Berenice Geiger, public information officer with the New Mexico Department of Regulations and Licensing, which includes the Financial Institutions Division, said Tuesday people can send questions and comments to fid.questions@state.nm.us.

A hotline has been set up where people can leave their questions. The number for the hotline is 505-660-4687. Geiger said the email address was created Tuesday due to the large volume of calls the Financial Institutions Division has been receiving about Roswell Escrow Services, Inc.

“We are getting a lot of calls, so we don’t want to miss those calls, so we have set up a second form of communication,” she added.

Geiger said people should leave their name, contact information and comments in an email, and staff from the Financial Services Division who are continuously answering the large volumes of phone calls and emails will then get back to them and give them further directions.

Charlotte Andrade, Chaves County treasurer, has said the county treasurer’s office will work with taxpayers — affected by the closure of Roswell Escrow Services, Inc. — who are needing to make property tax payments.

The operations of Roswell Escrow Services, Inc. were closed after the state applied for a temporary restraining order, enforcement order and preliminary injunction Nov. 14, after the state’s Financial Institutions Division — while examining the company’s records and accounts — found that more than $1.5 million was missing from their client’s trust account.

On Nov. 26, the Financial Institutions Division and Roswell Escrow Services, Inc. co-owners Christopher Adam Jensen Tanner and Mindy Tanner reached an agreement on a stipulated order of preliminary injunction and temporary authority.

The stipulated order, among other things, enjoins the Tanners from transferring, manipulating or encumbering funds from seven company accounts or entering the company’s office at 204 W. Second St. without permission from Financial Institutions Division personnel, while the division continues its examination.

Since the suspension of operations at Roswell Escrow Services, Inc. though, the Roswell Daily Record has been inundated with calls from people concerned about how they should go about making their payments.

One caller said she learned about Roswell Escrow’s suspension of services only after reading a newspaper story and had not received a letter or any notification from the Financial Institutions Division. The caller said she had called the hotline, which was answered by an automated machine. An automated voice told the caller that the voice mail was full, and she could not find a way to leave a message.

The caller said she had tried for a week to get in touch with personnel from the state’s Financial Institutions Division, but was unable to and she did not receive a call back.

When asked Tuesday what customers concerned about their payments should do, Geiger said they should send a message to the new email address and an employee will respond.

“The New Mexico Regulations and Licensing Department takes all allegations of fraud with the utmost seriousness and professionalism. This is an ongoing investigation so our public comment is very limited,” Geiger said.

When asked why some Roswell Escrow Services customers received letters informing them about the temporary closure of the company, Geiger said each case is different so people should send a message to the email address or call the hotline.

The website of the Financial Institutions Division is also being updated with relevant information on the Roswell Escrow examination as it becomes available, she said. People can visit the website at http://www.rld.state.nm.us/financialinstitutions/.

Breaking news reporter Alex Ross can be reached at 575-622-7710, ext. 301, or at breakingnews@rdrnews.com.