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Citizens reminded to use 911 to report fires

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The Roswell Fire Department is experiencing a significant number of emergency fire calls from citizens who are directly calling the department’s headquarters fire station when those calls should be made to 911.

RFD administrative personnel estimate they receive at least two calls a day that should have been made directly to 911, according to a press release issued Monday by the Department.

Citizens should call 911 when reporting a fire or other emergency in need of RFD response. This will ensure dispatchers answering the 911 call can immediately dispatch RFD personnel from the appropriate station to the emergency location, as well as ask the caller specific questions to gather needed information about the situation that will be shared immediately with RFD responders.

It also allows the RFD response to be properly recorded.

Non-emergency calls for RFD service should be made to the dispatch non-emergency number at 575-624-7590. Citizens with questions about fire safety and fire prevention, can call RFD at 575-624-6830.

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