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Cable cut in Texas severs Sparklight service in Roswell

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A cut to a communications line in Texas cut internet, television and phone service to Sparklight customers in Roswell and Rio Rancho for about 20 hours Wednesday and Thursday, a company official said.

A fiber cable of one of Sparklight’s vendors was cut at about 2:30 p.m. Wednesday between Midland and McCamey, Texas, according to Trish Niemann, senior director of corporate communications for Phoenix-based Sparklight.

“Sparklight partners with vendors for the primary and backup circuits that run through both Roswell and Rio Rancho. One of our vendors experienced an equipment failure as well as a fiber cut that resulted in this extended outage,” Niemann said in an email to the Roswell Daily Record.

A post on Sparklight’s Facebook page at 7:45 p.m. Wednesday said the fiber cut was caused by a construction boring machine and that it caused extensive damage.

Crews were on the scene to make repairs, but that area of Texas, about 200 miles southeast of Roswell, was under severe weather warnings Wednesday, including tornado warnings, which further delayed repairs, Niemann said.

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Service was reported completely restored to Roswell by 10:30 a.m. Thursday, she said.

Neiman said residential customers will automatically receive a credit on an upcoming bill.

City/RISD reporter Juno Ogle can be reached at 575-622-7710, ext. 205, or reporter04@rdrnews.com.

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